Privacy Policy

1. Data controller

The data controller is WEBAXI obrt za usluge, vl. Roman Jančić, Ulica Lanišće 7, 51511 Malinska, Milčetići, OIB 49456121929, with registered address at Ulica Lanišće 7, 51511 Malinska, Milčetići, Croatia.

Privacy contact: phone +385 98 686 169 or WhatsApp.

2. Personal data we process

Depending on how you contact us and book a transfer, we may process:

• full name
• phone number and/or email address
• journey details: pickup, destination, date, time, passenger count and notes
• flight number, if provided
• details needed to confirm the booking and payment
• technical website usage data, if you enable optional cookies

3. Purposes and legal bases

We process personal data in order to:

• receive and confirm transfer requests
• perform the passenger transport contract
• communicate about bookings, flight delays or journey changes
• comply with legal obligations of a transport operator
• handle complaints and protect legitimate interests
• improve the website, only if you consent to the relevant cookies

4. WhatsApp and other contact channels

If you contact us through WhatsApp, your data is also processed in systems operated by Meta Platforms Ireland Limited. By opening WhatsApp and sending a message, you choose to use that external service.

Please include only the information needed to arrange the transfer.

5. Recipients

We share data only when needed to provide the service or comply with the law, for example with IT providers, payment providers or competent authorities.

Bookings are processed through the booking system that calculates the fare and records the order. This website does not store bookings in its own database. Those providers process data only as needed to deliver the service and under appropriate contractual safeguards.

6. Retention

Enquiries and booking data are kept for as long as needed to provide the service, handle complaints and meet legal obligations, including tax and accounting retention periods.

Cookie preferences are stored until withdrawn or until a new consent version is required.

7. Your rights

Under the GDPR, you may request access, rectification, erasure, restriction, data portability, objection to processing and withdrawal of consent where processing is based on consent.

Requests can be made by phone on +385 98 686 169. You may also lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

8. Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No internet transmission is completely risk-free.

9. Changes

We may update this policy to reflect legal or operational changes. The updated version will be published on this page with its effective date.