Terms of Service

1. Service provider

The service is provided by WEBAXI obrt za usluge, vl. Roman Jančić, Ulica Lanišće 7, 51511 Malinska, Milčetići, OIB 49456121929, address Ulica Lanišće 7, 51511 Malinska, Milčetići, Croatia.

Contact: +385 98 686 169, WhatsApp, https://zagrebairport.taxi.

2. Scope of service

We provide pre-arranged passenger transport with a driver, including transfers to and from Franjo Tuđman Airport Zagreb (ZAG), journeys in Zagreb and Velika Gorica, and transfers to other destinations agreed when booking.

3. Booking and confirmation

Sending an order is not confirmation of the ride. The ride is confirmed when we confirm it. You see the status on the link, and you receive the confirmation by email. If you have WhatsApp, we usually contact you there as well.

Accurate pickup, destination, date, time, passenger and luggage details are required. For more than 4 passengers, contact us on WhatsApp before you order.

4. Price and payment

The total price is shown in the calculator before you order. Any additional service requested by the passenger is agreed separately in advance.

Payment is in cash or by card at the end of the ride. In specific cases, payment in advance is made through a payment link.

5. Cancellation and no-show

Cancel as soon as you know you no longer need the ride, through the status link or WhatsApp.

Once the driver has arrived at the pickup point, cancellation is no longer possible. Cancelling at the pickup point is charged at the full fare.

6. Delays and waiting

If you provide a flight number, we monitor arrival information and adjust pickup for ordinary airline delays.

Waiting time and any charges for extended waiting or route changes are agreed in the booking confirmation.

7. Passengers, luggage and child seats

We do not charge for luggage. If you book a standard comfort car for 4 passengers and the luggage does not fit, you pay for a second car or a van.

We provide a child seat or booster when it is explicitly requested in the booking. A note that a child is travelling, without a request for a seat, is not enough. The passenger may bring their own seat.

We rarely carry animals, and only in a suitable bag or carrier, if arranged in advance.

8. Liability

We provide the service with professional care. We are not liable for delays caused by force majeure, closed roads, weather, airline delays or other circumstances beyond our control.

Passengers are responsible for the accuracy of the information provided when booking.

9. Complaints

Written complaints may be sent by phone or WhatsApp to +385 98 686 169, or by post to Ulica Lanišće 7, 51511 Malinska, Milčetići, Croatia.

We respond to written complaints within 15 days of receipt, in accordance with Croatian consumer protection rules.

10. Governing law

These terms are governed by the law of the Republic of Croatia. Croatian courts have jurisdiction, subject to mandatory consumer protection rules.